Privacy Policy

Privacy Note

This website is owned by Cover Your Assets (Pty) Limited ("CYA"). By accessing and using this website, and registering to use any of the products or services advertised, you consent to CYA collecting and processing information about you, your company and your registered users for the specific purposes and according to the provisions set out in this privacy notice.

When you give us information about other users, you warrant that these users have also agreed and have consented to our processing their information in terms of this notice. If you do not consent to us collecting and using your information, you should immediately stop accessing and/or using this website and stop using the products or services on this site.

If you have any queries concerning your information or any questions on our use of your information, please contact

What information do we collect?

We may collect the following information from you about yourself, your company and other registered users when you access and use this website and register for and use any of our other products and services:

  • Full names
  • Email addresses
  • Company name
  • Business address
  • IP address
  • Browser details
  • Credit card details (if applicable to a transaction)
  • Bank account details or other financial information (if applicable to a transaction)

We also track and monitor all user activity on our website, in our mobile applications and in our back-end administration services to help us troubleshoot problems and respond effectively to user queries and complaints. Giving us this information is voluntary. However, if you do not give us this information, we obviously will not be able to provide any of the products or services you request from us.  

What do we use your information for?

The information we collect from you may be used in one of the following ways:

  • To personalise your experience of our application and services (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To comply with our obligations under any law
  • To send periodic emails about our other products and services

Please note that we only collect and process your information for one or more of the above purposes and for no other purpose unless we have your consent beforehand.

Do we only collect information from you via our website?

We will only collect information about you or your registered users directly from you when you access our website and/or use one or more of our products or services. If we ever need to collect information from someone or somewhere else, we will try to get your consent beforehand unless that information is already public record or it is not reasonably practical for us to do so. If we are unable to contact you before we collect your information from another source, we will notify you within a reasonable time after we have done so.

How long do we keep your information for?

We will only keep your information for a limited time until the purpose for which we collected your information has been met. After that, we will then delete or destroy it, unless we need to keep it for longer for evidential reasons or to comply with other legal obligations.

We may keep user information for statistical or research purposes, provided that we have removed any unique identifiers which can be used to link that information to the relevant user.

How do we keep your information secure?

We implement and maintain a variety of security safeguards to keep your information in our possession secure against internal and external risks, taking into account generally accepted information security practices and procedures.

We offer the use of secure servers. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers' database only to be accessible by those authorised with special access rights to such systems, and who are required to keep the information confidential.

We do not store any credit card or other sensitive financial or personal information on our servers after a transaction has been completed.

If the security of our systems or our service providers' systems is ever breached, and your information is leaked or shared with someone who is not authorised to have it, we will notify you as soon as it is reasonably possible in the quickest way possible to help you avoid or reduce any potential losses.

How can you access, correct and/or update the information we have in our possession?

You have the right to ask, free of charge, whether we have a record of any of your information and the details of that information.

While we take reasonably practical steps to make sure our records containing your information are always complete, accurate and updated when necessary, you must notify us immediately if you believe any information in our possession is inaccurate or out of date. We will then investigate the matter and if any information is found to be incorrect, incomplete, inaccurate, irrelevant, excessive, out of date, misleading or was not collected according to the terms of this privacy notice, we will correct, update or delete that information within a reasonable time.

If you notify us that any of the information we have about you is not correct or accurate, or needs to be updated, we will immediately stop using that information until we have either corrected or updated it, or we can show that the information is actually correct and up to date.

Do we share your information with anyone else?

We do not sell, trade, or otherwise transfer your information to outside parties without your consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, and who are bound by a duty to keep your information confidential and secure.

We may also release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We may also share certain de-identified visitor and other information with outside parties for marketing, advertising, or other uses.

Do we transfer your information to other countries?

As an international company that does business in different countries, it may be necessary for us to transfer your information to a jurisdiction other than your own for the purposes of operating this website and/or providing you with the products and services you have requested. When we do need to transfer your information to another country, we will only do so if that country has sufficient legal protection available to protect your information.

Do we use cookies?

Yes (Cookies are small files that we use on the website which transfers to your computer's hard drive through your web browser (if you allow it) to enable us to recognise your login details, browser and capture and remember certain information about your settings and preferences.   We use cookies to make our website and our users' experience more efficient and to help us improve our services. Our third-party analytics software uses cookies to track visitor activity on our site and to help us analyse how users use the site.  

Direct marketing

We may contact you by mail, telephone, fax, e-mail or other electronic messaging services with offers of similar products or services or information that may be relevant and useful to you. By registering to use any of our products or services and providing us with your contact details, or the contact details of your company and other registered users, you consent to being contacted by these methods for marketing purposes.   If you don't want to receive any marketing communications from us, please contact  at any time. If you have previously indicated that you do not want to receive any marketing communications, you don't have to do anything further. If at any time you would like to unsubscribe from receiving future marketing communications, we include an unsubscribe link at the bottom of each communication. Complaints

We respect your right to privacy and undertake to only collect and use your information when it is necessary and relevant to our business needs and only according to the terms set out in this policy. If you are not happy with anything we do in relation to your information, you may lodge an objection or complaint by emailing us at . If your objection or complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the relevant Information Regulator in your jurisdiction.  

Changes to this notice

This privacy notice may change and you should therefore review it regularly before accessing and using the website. Date of last review: June 2018.